Jun
13
Bryan & Yvonne Carpenter, Prolific Home Buyers or Fraudulent Testimonials?
Posted by James Jones under For Buyers, For Sellers, For Realty Professionals, General Information
Advertising has, since its beginnings, used personal testimonials to validate claims and to present an atmosphere of success and customer satisfaction with products and services. Real estate agents are certainly no exception to this practice. Most every agent and team will have a testimonials page on their web site.
It was brought to my attention over a year ago that a web search through your search engine of choice will produce some interesting, if not disturbing results. Just Google “Bryan & Yvonne Carpenter testimonials” and you will see what I mean. Now these people, along with Gary & Diane and the McGinnis family are either the most prolific home buyers ever known to the housing industry, or their testimonials are being plagiarized by a large number of unscrupulous agents or, the most likely option, part of a web designer’s boiler plate testimonial page that is not being updated. As a Realtor, since the example involves real estate professionals, this bothered me.
I am amazed at the number of real estate agents, using vendors to create their websites, who have no idea about the content of their business websites. In most cases, agents can give you a one sentence summary of their content but have never bothered to critically read through their site to confirm that the information displayed there is accurate. These “testimonials” are a very blatant example of the issue.
I said these testimonials are likely part of a boiler plate web page, but that is being kind. If you take the time to review the different sites you will notice that in each case the testimonials have been customized to fit the agent/team and the city or general market they serve. If it were offered in a boiler plate fashion, I would expect to see, Mr. & Mrs. Seller, Your Home Town, USA or John & Jane Doe, Imagination, NZ as an identity for these grateful clients. These adaptations display intent, on someone’s part to present the information as valid. The craziest thing about this is that Bryan & Yvonne Carpenter have been the subject of numerous blogs and emails for more than a year that I am aware and the agents using these bogus testimonials either don’t get it, haven’t noticed or have ignored it.
I emailed one team about their fraudulent testimonials and received a quite indignant reply, “Which testimonials are you implying are fraudulent?” (emphasis mine). Once the facts were made known, I received a sincere sounding apology and a commitment to correct the error. This was repeated with more than a dozen agents, each time producing similar results. “I didn’t know that was there.” “I will remove it right away.” Most did.
Come on! We are supposed to be professionals. It’s a lot easier to make deals happen when you know the agent on the other side of the deal is honest, trustworthy, professional and attentive to detail.
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